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Customer Support
Orona's vocation for service places the Customer at the centre of our projects and our organization.
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Dos and don'ts
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Satisfaction
They make the effort to find out what I need. They adapt to the specific features of my works/project. They ask for my opinion and want to know my level of satisfaction, which often exceeds what could be expected.
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Empathy and Closeness
They always try and put themselves in my place. In my dealings with them I sense a degree of respect and consideration. Its a European multinational company with an important national presence.
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Reaching further together
It’s their slogan and they put it into practice every day. They share my projects, objectives and ambitions. Both its products and its services are of proven quality. They immediately turn all challenges or problems into opportunities for improvement and to create loyalty.
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Safety
I sleep soundly. I know that their professionals, equipment and procedures provide the maximum guarantee of safety for my projects/works. Safety is an integral part of the product and service they offer.
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Social Responsibility
It is a point of reference in terms of Corporate Social Responsibility. In fact, it is a member of the Global Compact and updates its annual report yearly. It maintains its ISO 14.000 accreditation and is the first Ecodesign-certified company in the sector. What's more, every year it donates part of its profits to local projects in areas where it has a presence and also to projects developed by the MUNDUKIDE Foundation in the Third World.
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Organization of Professionals
My contact with different people at the company always produces the same result and a high degree of satisfaction. The company is comprised of skilled and trained professionals who all exhibit the same qualities and commitment. They are proud to be a part of ORONA and show it. They display trust in themselves and their organisation.
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Trustworthy
Their products are recognised on the market for their reliability. They knew how to gain my trust. Their response and service have been excellent when I have needed them most. I feel well served and taken care of without being overwhelmed.
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Ethics and Loyalty
Even their sales reps. are sincere and honest, which is unusual in our sector. They transmit an image of flawless professionalism and honesty. They are enormously respectful of the legislation applicable. They appear to make an effort to create and maintain a long-term relationship and defend my interests and points of view within their own organisation, and exhibit considerable loyalty towards my company.
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Response Capacity and Time
They never keep me waiting. The respond as fast as the query and its processing by their organisation allow.
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Adaptability
Their organisation appears to be geared to resolving the issues and needs I have at any given time. They make a real effort to adapt and avoid using the term "impossible" wherever possible, even if this does sometimes lead to higher prices and/or extended deadlines.
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