They make an effort to learn my needs. They are adapted to the specifics of my job/project. They ask for my opinion and my level of satisfaction, which in many cases is beyond that expected.
Empathy and Proximity
They try to understand my position at all times and in all situations. I could feel respect and consideration when doing business with them. It is (a local business with the support of) a multi-national European company with a strong national presence.
Reaching further together
This is their motto and they put it into practice every day. My plans, goals, and ambitions are theirs as well. The quality of both their products and services stands out. Any challenge or problem immediately becomes an opportunity to improve and gain loyalty.
I sleep soundly. I know that their professionals, equipment, and procedures give me the maximum assurance of safety for my projects/jobs. Safety is a built-in part of the products and services they offer.
The company is a leader in Corporate Social Responsibility. It participates in the UN's World Compact and updates its report each year. It maintains its ISO 14000 certification and is the first Ecodesign certified company in the sector. It is also a company that dedicates a portion of its earnings each year to local projects in regions where it operates, and to projects carried out in developing countries by the MUNDUKIDE Foundation.
An Organisation of Professionals
My contacts with various people in the company always result in the same standardised response with a high level of satisfaction. It is a company made up of trained and qualified professionals who show the same type of dedication and commitment in the work they do. They are proud to be a part of ORONA and they show it. They have confidence in themselves and in their organisation.
Their products are known in the market for their reliability. They knew how to gain my trust. Their response and service has always been excellent no matter how often I need them. I feel well-served and taken care of but without being overwhelmed.
Ethics and loyalty
Even their salespeople are sincere and honest, which is not always the case in our sector. They project a professional and honest image with no deception. They always comply very closely with the legal requirements in force. They really make an effort to create and maintain a long-term relationship and they defend my interests and perspectives within their own organisation. They show strong loyalty towards me and my company.
Capacity and Response Time
I never have to beg and they don't keep me waiting. They respond right away to questions and to any other needs that working with their organisation may involve.
Their organisation seems to be oriented towards resolving my problems and needs at all times. They make a real effort to adapt and to as much as possible avoid saying "it's impossible", even if sometimes this may mean higher prices and/or longer time periods.